Refund policy

Last updated: 22 September 2026

The short version

All sales are final. Unsnag does not offer refunds, returns or exchanges on its guides.

Why

Every guide is a digital product delivered instantly. The download link is available the moment your payment clears, which means the product is fully in your hands before a refund could ever be processed. There is nothing to return.

Because of that, the work is done up front instead: every guide page states the page count, the contents and exactly who the guide is written for before you spend anything. Read that first. If you are still unsure whether a guide is right for your situation, message me before you buy and I will tell you honestly — including when the answer is that this one is not for you.

If something has gone wrong

A final-sale policy is not a refusal to help. Contact me and I will fix any of these at no cost:

• The download link did not arrive. Check your spam folder first, then message me with the email address you used at checkout and I will send the file directly.
• The file is corrupted or will not open. I will send a fresh copy.
• You were charged twice, or charged for the same guide twice. The duplicate charge is refunded in full. That is a billing error, not a change of mind, and it is always put right.
• You received the wrong guide. I will send the correct one.

Statutory rights

Where the law of your country grants you a right to cancel a purchase of digital content that cannot be waived, that right stands and this policy does not override it. In many jurisdictions that right ends once a download has begun with your consent. By completing checkout you agree to immediate delivery and acknowledge the loss of any cancellation right that ends on delivery.

Contact

Questions about this policy, or a problem with an order: use the contact page or email duserick@hotmail.com. I read every message myself and reply within two working days.