Contact information
Unsnag is run by one person, from Kigali, Rwanda.
Email: duserick@hotmail.com
Contact form: unsnag.com contact page
I read every message myself and reply within two working days.
Support for orders — missing downloads, corrupted files, duplicate charges — is handled through the same address. If a download has not arrived, include the email address you used at checkout and I will send the file directly.